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Spare Parts with a Personal Touch: Nercon Keeps Lines Running

January 17, 2023

“Our line is down and I’m not sure where to source this replacement part for our conveyor! I’m emailing you an image now. Can you help us?”

That’s a call our Parts Department fields weekly, even daily, and it’s a challenge they gladly accept. About 60% of requests are for a Nercon part, and we can typically produce and ship the part the same or the next day. The team’s 20+ years of experience helps in tracking down spare conveyor parts made by other manufacturers. We save customers from having to outsource parts replacement to a machine shop in nearly every instance.

Demand for Spare Parts Trends Up

Last year, we experienced a 20% increase in sales of spare parts. Our team processed about 400 orders just during Q4 2022. As the post-pandemic economic uncertainty continues, customers tell us they’re aiming to stretch the life of their conveyor and packaging equipment with proactive maintenance and rebuilds. Our Parts Department has become even more essential as we partner with customers to decrease downtime costs and production disruptions:

  • We are the only source for genuine Nercon conveyor and Rolco accumulator and tail sealer parts. We control the quality because we manufacture them in our facility.
  • We can offer the fastest fulfillment times and the best price because design and manufacture are in-house. Supply chain issues are eliminated! 
  • Our application experts guide customers to the right replacement part the first time to minimize downtime and delays. They also provide parts advice on equipment rebuilds.

Get Your Customized Parts List

One of the personal touches we like to provide is a recommended replacement parts list that comes with every new equipment order. The Nercon team member who answers your calls also ensures you receive an accurate list specific to your conveyor equipment right away, so your team can stock high-wear and core conveyor parts to keep the lines running.  All Nercon parts are warrantied for one year, and most last longer. However, like tires on a car, parts simply wear out when they’re running 24/7/365. The customized list is another way we can partner with customers to accelerate their business success.

If you are looking for information on spare parts, please contact Mr. Kim Dunham at kdunham@nercon.com or complete our online form.

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